Cancellation & Refund Policy

At DigitMediaPro, we strive to deliver pixel-perfect digital assets, web ecosystems, and creative marketing campaigns. Because we work with custom milestones, we maintain a transparent, structured, and completely fair refund and cancellation architecture to protect both our clients and our production team.

1. Order Cancellation Scenarios

Clients preserve the right to demand an order cancellation or raise a refund request based on the current live state of their project lifecycle:

• Before Project Commencement (Full Refund): If a client completes an invoice payment but decides to cancel the order or demand a refund before any creative work or research framework has started, DigitMediaPro will return 100% of the received amount back to the source account.
• After Project Commencement (Pro-Rata / Partial Refund): If creative development, video editing, layout wireframing, or ad setup workflows have already started when a client demands a cancellation, a fair pro-rata calculation will be applied. We will deduct the cost equivalent to the percentage of work completed up to that point, and the remaining balance will be fully refunded to the client.

2. Project Completion Non-Refundability

Once a specific project stage or creative asset bundle (such as finalized edited reels, website code deployments, logo guides) has been entirely developed, delivered, and signed off by the client according to the intake brief parameters, that particular segment or milestone payment becomes 100% non-refundable.

3. How to Request a Refund

To initiate an official cancellation and trigger a fair-refund calculation process, clients must follow our structured communication channel:

• Submit a formal written request via our registered communications framework or open a ticket directly through our contact desk.
• Clearly state your invoice references, order details, and the clear reason for the cancellation request.

4. Processing Timelines

Upon receiving a formal cancellation message, our administrative desk will evaluate the milestone logs within 3-5 operational business days to calculate the work completed. Once the calculation is verified and approved, the bacha bacha refund settlement will be credited back to your original payment gateway source account within 7-10 working days.